In spite of your best efforts, conflicts with your customers will occur. Address them calmly and clearly. Understand that these issues are usually not personal, but arise from a lack of understanding or unhappy past experiences.
Not every horse is the same, and not every farm or stable is the same. How you pick the bedding you use often is based on owner or manager preferences, what is available in your area, and the needs of your horses and clients.
If you are teaching riding at your farm or stable you will eventually have a student who quits progressing or just can't seem to get to that next level or master that next skill. Following are some insights