SmartPak is Now Just a Text Away!

SmartPak introduces a new level of stellar customer service experiences

You can now text SmartPak’s experts with your questions. Thinkstock

SmartPak is once again revolutionizing customer service and making life in the barn easier than ever – the company is excited to announce that they are now offering texting for all customers! Have a supplement question? Ask SmartPak’s Supplement TEXTperts! Need to order more fly spray? SmartPak’s just a text away!

“Since the beginning, we’ve prided ourselves in providing knock-your-socks-off customer services for both riders and their horses,” said Sarah Mann, Vice President of Brand and Customer Experience at SmartPak. “As a company of riders, we know you want to spend your free time in the saddle, not on the computer. That’s why we’re thrilled to once again be offering our exceptional customer service in an even more convenient method of communication. Now our smarts are not just at your service, they’re in your pocket!”

SmartPak has always been known for providing world-class customer service. In addition to always exclusively hiring riders and horse owners who truly understand the joys and struggles of life in the barn, SmartPak is committed to providing a team of true Supplement Experts and Product Specialists.

“Every month, the Customer Care team undergoes hours of continuing education in horse health, nutrition, and supplements, as well as seasonal training on the latest tack, equipment, and supplies,” added Mann. “When you speak with one of our team members, you can rest assured that they are going to work with you to find the best solutions for you, your horse, and your budget.”

Now that valuable expertise is just a text away. Need more treats or want to snooze your next shipment? Help is literally in the palm of your hand. Customers can use SmartPak’s text line to ask questions, manage their account, and place orders from any mobile phone.

Since 1999, SmartPak has focused on exceptional customer service by expanding their hours, committing to one-day email response times, and adding on-site live chat, and they’re now the first equine company to offer text support for questions, orders, and account management.

To learn more about all of the great ways to communicate with SmartPak, to learn more.

From the feed room to the tack room, SmartPak offers innovative solutions to help riders take great care of their horses. SmartPak was founded in 1999 with the introduction of the patented SmartPak supplement feeding system. The revolutionary, daily dose SmartPaks are custom-made for your horse, individually labeled and sealed for freshness. With the success of this simple and convenient feeding system, SmartPak has continued to expand its offering of quality products, including its own line of more than 55 supplement formulas called SmartSupplements, and a wide variety of tack, equipment, and supplies. The company has grown rapidly each year and is now the largest retailer of equestrian products in the United States. SmartPak’s success has been powered by a passion for delivering an unbeatable customer experience, and the company has been recognized with a Bizrate Circle of Excellence award seven years in a row, as well as receiving an “Elite” rating from STELLAService. A nine-time Inc. 500/5000 honoree, SmartPak is the only equine company ever named to the Inc. 500 list.






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